Exceptions for exchange will be allowed for defective products only. If the delivery is accepted, you will not be able to return it unless the product is defective.However from past experience with the Surcose OnePlus mobile phone last year, customers were generally happy with the product. Genshin.Global cannot guarantee all functions and features work perfectly when using outside China.However this is not tested by Genshin.Global team so we cannot comment on it. Some users suggested that with the help of 3rd party app “MoreLocale 2” it can support some more languages such as: Spanish, German, Italian, Norwegian, Dutch, Polish and Czech.Users feedbacked that it can work in most countries in North America, Europe, Australia and Asia. Out of the box this phone is pre-installeds with more than 10 languages: Chinese, Japanese, Korean, English, French, Russian, Hindi, Arabic, Filipino, Malaysia, Burmese, Bengalese, Vietnamese, Indonesian, Lao, Thai, Uyghur, Nepali, Tibetan and Khmer. As all other Google Android devices you will be asked to pick your preferred language out of those supported by the Android OS. This is a product for domestic market in China therefore most of the text on printed materials and Hu Tao voicelines are in Chinese language.“A Letter to the Traveler” (which is supposed to contain code to redeem in-game items but is only useable in China server only).Collaboration limited splash art Hu Tao Poster.Hu Tao’s good buddy figure ornament (“Boo Tao” ghost).SIM card tray opener pin x 1 (Hu Tao Limited Edition “Staff of Homa”).Cooling protective case x 1 (Hu Tao Limited Edition).SUPERVOOC charger x 1 (Hu Tao Limited Edition).
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